How Citi is helping insurers compete in an always on digital payments landscape

Episode notes

Today, traditional insurance faces mounting pressures from new technologies and market entrants, and digital transformation has become an imperative rather than an option. Kamiel Bouw, Global Head of Insurance for Citi Treasury and Trade Solutions, joins the show today. He brings extensive experience navigating this evolving landscape, where efficiency, data-driven approaches, and customer-centricity have become paramount. With traditional insurers working to adopt new technologies within legacy infrastructure, Buow describes how Citi has positioned itself to strategically support these organizations capture opportunities while enhancing customer experience. Throughout the interview, Buow explores several transformative themes reshaping the insurance industry. He uses real life case studies to emphasize the tremendous opportunity in digitizing payment processes - both for premium collections and claims payments - highlighting how instant payments can create superior customer experiences while providing operational benefits.

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