2021 CX Challenges - CX Prioritization & ROI feat. Jeff Sheehan

Episode notes

We are giving away Jeff Sheehan's new book to show our appreciation for all of our listeners during our three part series on CX prioritization, ROI, and measurements. Send us a message if you'd like a free copy! In Part 2 of this series Jeff discusses the dangers of CX burnout, and the pitfalls of setting the CX ROI bar too high. Find Resources Here

• 2021 CX Challenges - The Key to Employee Understanding
• CX Challenges - Ensure Deep Enough Customer understanding
• CX Around The World - Central Africa
• CX Around The World - Central Europe & Top 5 Trends For 2022
• One Small Thing - KAMS Auto