Suite Success: Masters of Hospitality · 2026-06-25 · 42 min
On this episode of Suite Success, host Katie Cline sits down with Omer Acar, CEO of Raffles and Fairmont Hotels & Resorts. Throughout his remarkable career, Omer has held leadership roles at Four Seasons, Harrods, The Ritz Paris, and more, while living and working everywhere from Hawaii and California to Egypt, London, Paris, and now New York. Together, they explore how luxury hospitality has evolved from a focus on opulence and perfection to something far more powerful: emotional connection. Omer shares why great hotels make people feel seen, valued, and understood, why the best service often reveals itself when things go wrong, and how brands can modernize without losing the heritage that made them iconic in the first place. They also discuss the future of luxury travel, the continued importance of experiences over possessions, and why technology will never replace genuine human connection. This episode is
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