Retention, Dunning and Revenue Recovery with Kristen Vandendriessche at Optimized Payments and Kevin Salerno at Newfold Digital

Episode notes

On this episode, we dive into retention and revenue recovery in subscription-based businesses with the help of our guests, Kevin Salerno at Newfold Digital and Kristen Vandendriessche at Optimized Payments . Key Takeaways: (01:28) The impact of retention in subscription businesses. (03:51) An in-depth look at churn in subscription models, and strategies to manage it effectively. (09:06) Technical causes of involuntary churn and methods to improve payment collection. (16:36) The benefits and necessity of having multiple payment processors for successful payment authorizations. (24:11) Innovative strategies for simplifying customer payment updates and enhancing the recovery process. (31:02) The legal and regulatory considerations in payment recovery and retention strategies. Resources Mentioned: Kevin Salerno - Newfold Digital | LinkedIn - Newfold Digital | Website - Kristen Vandendriessche - Optimized Payments | LinkedIn - Optimized Payments | Website - Ready to get started with Rebar? Head to rebartechnology.com or email info@rebartechnology.com to schedule a call today. #SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService

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