Fraud and Chargeback Management with Christine Wade of Payment Operations Group, Mandi Grimm of Etix and Scott Adams of Fraud Deflect and CNPMentors

Episode notes

On this episode, we welcome Christine Wade , Co-Founder and Consultant of Payment Operations Group, LLC ; Mandi Grimm , Director of Fraud Prevention of Etix ; and Scott Adams , Founder and CEO of Fraud Deflect and CNPMentors . Together, we explore the complexities of chargeback management and fraud prevention. Each of them shares their expertise as we discuss current challenges and strategies in the industry. Key Takeaways: (06:22) Discussing the evolving nature of payment operations and its business impact. (12:15) Insights into the latest fraud prevention trends and techniques. (18:40) Exploring the influence of technology in combating online transaction fraud. (24:55) The role of customer behavior analysis in enhancing fraud detection. (31:07) Perspectives on the future of digital payments and their security measures. (37:19) Highlighting the importance of collaborative efforts in fraud mitigation. (43:30) The necessity of ongoing education and awareness in payment security. Resources mentioned: Christine Wade - Payment Operations Group, LLC - Mandi Grimm - Etix - Scott Adams - Fraud Deflect - CNPMentors - Ready to get started with Rebar?

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