Mary Mattson-Quagliana | Your Hotel Values Are More Than Just Words.

Episode notes

In this episode of the Schulering Hub Talking Hospitality Podcast, Mauricio Schüler and Mary Mattson-Quagliana delve into the concept of infusing a soul into hotel brands. They explore Mary's journey into hospitality, her experiences with Rosewood Hotels, and the importance of creating a strong brand culture that resonates with both employees and guests. The conversation emphasizes the need for hoteliers to align their values with their brand promise, the significance of training in embedding these values, and the role of leadership in fostering a positive culture within the hospitality industry. In this conversation, Mary Mattson-Quagliana and Mauricio Schüler discuss: the importance of engaging employees through collaborative training, measuring success in hospitality, avoiding common pitfalls in brand implementation. They emphasize the need for independent hotels to establish their own standards that reflect their unique brand values, and the significance of taking the time to build these values effectively. The discussion also highlights the changing expectations of Gen Z travelers and the importance of adapting to their preferences for meaningful experiences.

Related episodes across the Index

Other episodes covering the same guests and topics, from across The B2B Podcast Index.

• Conversational Commerce with an All-In-One Booking Engine | with Adam DeflorianGAIN Momentum · on Hospitality86 / 100
• Barbara Muckermann - Kempinski Hotels | The Good Life Business Model, Asset-Heavy Plays & The Power of HeritageSMACK Hospitality · on Hospitality84 / 100
• Scaling Short Term Rentals With AI Automation and Operations with Tim HubbardRadical Hospitality Show · on Hospitality75 / 100
• Just Fix It - the most terrifying phrase and the most liberating.Housekeeping Didn't Come · on Hospitality66 / 100
• 06: The Hidden Reason That Keeps People Coming Back to Small Town BusinessesSmall Town Stories · on Hospitality37 / 100
• How the Future Hospitality FP&A Team Forecasts Demand And Protects MarginsThe Finance Leader Podcast · on Hospitality

• Hotel Tech Pays More, But Is It Better? | Edouard Clark80 / 100
• Beyond Barriers: Building Belonging at Hotels | Alejandro Boucabeille58 / 100
• Is Emotional Intelligence Hospitality's most important skill?
• Why Hotels Keep Failing at Staff Training (And How to Fix It) with Sarah Brooks
• Hotel Staff Training: Turning Operational Intelligence into ROI with Julia Krebs