Schulering HUB Talking Hospitality Podcast · 2025-10-02 · 31 min
What if the secret to becoming the #1 luxury hotel in America wasn’t location, design, or money… but something far more human? In this episode, I sit down with Jeff Giasson , General Manager of Acqualina Resort in Miami - the only hotel in the U.S. to earn Forbes Five Stars for both hotel and spa, AAA Five Diamonds, and #1 ranking by U.S. News & World Report . Jeff has done it all: bellman, laundry, housekeeping, night audit - and today he leads a team that delivers unforgettable five-star experiences. But how did he get there? And what can independent hoteliers learn from the way Acqualina hires, trains, and inspires its people? Here’s a taste of what you’ll discover: Why hiring for heart and attitude beats experience every time. How a simple but powerful hotel onboarding checklist can make or break employee success. The strategies Acqualina uses to reduce hotel staff turnover in an industry famous for burnout. Practical leadership tips for hotel managers to inspire loyalty and elevate guest service. How culture, training, and curiosity create the foundation for hotel staff training excellence .
Other episodes covering the same guests and topics, from across The B2B Podcast Index.
Hotel Tech Pays More, But Is It Better? | Edouard Clark80 / 100
Beyond Barriers: Building Belonging at Hotels | Alejandro Boucabeille58 / 100
Is Emotional Intelligence Hospitality's most important skill?
Why Hotels Keep Failing at Staff Training (And How to Fix It) with Sarah Brooks
Hotel Staff Training: Turning Operational Intelligence into ROI with Julia Krebs
