Schulering HUB Talking Hospitality Podcast · 2025-09-11 · 29 min
PART 2 Why do so many hotel employees leave within months, despite good pay and beautiful properties? Why do managers spend endless hours retraining new hires, only to repeat the cycle again and again? And most importantly - what can independent hoteliers do to stop the turnover spiral? In this 3-part series of Talking Hospitality , host Mauricio Schuler speaks with seasoned hotel leader Nah-Dja Tien to uncover the past, present, and future of hotel onboarding - and how it directly impacts both staff retention and guest satisfaction. Episode 1 - Past: From Disney University’s famously rigorous onboarding to boutique hotels relying on shadowing and “tribal knowledge,” we explore what shaped current hospitality training practices - and why they often fail. Episode 2 - Present: The reality facing most independent hotels today: high turnover, limited HR support, and managers juggling training with dozens of other tasks. We reveal how these gaps affect employee experience, staff retention, and the guest journey.
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