Hospitality Training Playbook: Inside Manifesto Market’s Success

Episode notes

Are you struggling to fill hospitality jobs or keep your team motivated? With industry turnover rates hitting 72%, the old ways of hiring and training are broken. In this episode, we sit down with Florian Horn, Managing Director of Manifesto Market , to unpack a revolutionary approach to HR that is turning "dead zones" into vibrant cultural hubs in Prague and Berlin. Florian shares his "Blue Ocean" strategy for hospitality training : stop hunting for experience and start hiring for attitude. From the critical psychology of "Day One" (and avoiding the dreaded "shit show" of bad onboarding) to his unique "Jedi & Padawan" peer-mentorship model, this episode is a masterclass in building teams that stay. In this episode, you will learn: The "Hire for Attitude" Strategy: Why technical experience can sometimes be "baggage" and how to spot the right personality for your brand. The "Jedi" Training Model: How to empower your staff to train their future peers, creating immediate trust and accountability.

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