Schulering HUB Talking Hospitality Podcast · 2025-11-13 · 42 min
Gen Z in Hospitality: What Hotels Must Change to Survive Are hotels still built for a generation that’s already left the chat? In this eye-opening conversation, hospitality educator Mauricio Schüler talks with Benoît Vancauwenberghe , a marketing strategist and generational expert who has spent 20 years helping global brands understand youth culture. Together, they unpack why Gen Z looks at work - and travel - so differently, and why most hotel structures, hierarchies, and training models feel like they’re stuck in the ’90s. Expect bold truths, practical takeaways, and a few uncomfortable questions every hotel leader should be asking right now. You’ll learn: Why Gen Z no longer believes in “career ladders” and what they want instead How one Belgian hotel group gave young employees a real voice in redesigning guest experiences Why turning job descriptions into missions can transform motivation The hidden reason traditional onboarding fails with today’s workforce If you’re serious about attracting the next generation of guests and employees, this episode will challenge how you lead, train, and communicate inside your hotel.
Hotel Tech Pays More, But Is It Better? | Edouard Clark80 / 100
Beyond Barriers: Building Belonging at Hotels | Alejandro Boucabeille58 / 100
Is Emotional Intelligence Hospitality's most important skill?
Why Hotels Keep Failing at Staff Training (And How to Fix It) with Sarah Brooks
Hotel Staff Training: Turning Operational Intelligence into ROI with Julia Krebs