Scaleup Leaders: Stories from Experience · 2025-04-01 · 48 min
We often think great leadership is about having all the answers and staying composed under pressure. But what if the real key to leading a high-performing team is being open about your mistakes? In this episode, Kim Wylie reflects on two decades of leadership experience at Google, Farfetch, and scale-ups - sharing what actually builds trust and performance when you’re stepping into a new team. We talk about: • Why trying to be the perfect manager backfires • How Kim built psychological safety in a team that didn’t trust her at first • How to handle resistance to new ways of working in distributed teams • The team rituals she uses to foster connection, even across regions • What to do when your team gives you negative feedback • The neuroscience of why solving everyone’s problems is not good leadership • And how even senior leaders still struggle with imposter syndrome This is a masterclass in human-centred leadership - with practical tools, real stories, and the kind of honest reflection most leaders wish they heard more often.
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