SaaS Sessions · 2025-09-29 · 40 min
Bhaskar Roy, Chief of AI Products and Solutions at Workato, breaks down the fundamental shift from app-centric thinking to agent-first architecture. This conversation cuts through the AI hype to reveal how enterprises are moving beyond simple content generation to deploy agents at the core of business processes - from quote-to-cash workflows to IT helpdesk operations. Roy reveals the critical gap between low-agency experimentation and high-value automation, outlines the governance frameworks required for autonomous agents, and explains why getting hands-on is the only way to separate signal from noise in the agentic era. Key Takeaways 1. The Agency Gap: Most Companies Are Stuck in Low-Value Territory Gartner research shows most companies remain in low-agency activities like content creation and email writing, while maximum ROI comes from agents executing core processes like order-to-cash and supply chain management SaaS is deterministic and requires months for customization, while agents adapt and execute in real-time The transformation eliminates bottlenecks where process experts depend on developers for integrations 2.
S10E2 - From Harvard Law to SaaS CEO: Decoding the "Paperless" Future ft Shashank Bijapur, Spotdraft65 / 100
S10E1 - Engineering the Super Bowl ft. Catherine Johnson, VP of Global Solutions Engg. at Hydrolix
S9E8 - Unified Commerce & AI ft. Jigar Dafda, CPTO at Fynd
S9E7 - From Clicks to Conversations ft. Tom Drummond, Founder & Managing Director at Heavybit Industries
S9E5 - Building AI Into SaaS the Right Way: Lessons from Megh Gautam, Former CPO at Crunchbase