Managing Armies of Digital Workers + The Value of Human Salespeople

Episode notes

Today, we’re joined by Todd Olson , co-founder and CEO of Pendo , the world’s first software experience management platform. We talk about: Offloading work from employees to digital workers When most people will opt to chat with an AI agent over a human The need for SaaS apps to transform themselves into agentic apps Advice for serial SaaS entrepreneurs, including a big cautionary tale for startups AI-generated and AI-maintained code and the ease of prototyping