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Index/SaaS Backwards
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Ep. 164 - Voice, AI & the Future of SaaS: Productivity, Innovation, and Risk

SaaS Backwards · 2025-05-02 · 49 min

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Topics in this episode

B2B SaaSvoice AICustomer service automationAI-powered productivityvoice analytics

Episode notes

Send us Fan Mail Guests: Ken Lempit, James Ollerenshaw, and Rob Curtis - Voice is the new frontier in SaaS - but are we ready for the implications? In the third episode of our AI Series, Ken Lempit is joined again by James Ollerenshaw and Rob Curtis to explore how voice and AI are colliding to transform the way B2B SaaS companies operate - from the way products are built and sold to how customers are supported. We dive into: The shift to voice-first interfaces and its implications for product design Real-world use cases in sales, customer service, compliance, and manufacturing Why voice as a data source may be more valuable than voice as an interface How voice AI can unlock productivity gains - and which roles are at risk The compliance, privacy, and cultural risks of voice-powered surveillance Predictions on headless SaaS , ambient computing, and the next big AI disruption This conversation goes longer than our typical episodes, but trust us - it’s worth every minute. Stick around for smart insights, practical frameworks, and some provocative predictions that CROs, CMOs, and SaaS builders shouldn’t miss. Learn more about Rob’s venture at standuphiro.com

Related episodes across the Index

Other episodes covering the same guests and topics, from across The B2B Podcast Index.

  • #188 - Enterprise Agility and Scaling Effectiveness with Carol Carpenter, CMO at CohesityFinite By Clarity · on B2B SaaS90 / 100
  • Taming Voice Complexity with Dynamic Ensembles at ModulateAI Engineering Podcast · on voice AI90 / 100
  • B2B SaaS Marketing: No progress after Series A without product marketing (episode #148)How I Made it in Marketing · on B2B SaaS88 / 100
  • ClearGrid's Mohammad Al-Khalili on Building AI for a Trillion-Dollar Debt MarketFWDstart · on voice AI85 / 100
  • How a Solo Dev Hit 10K MRR With a SaaS That Sells to Other SaaS CompaniesThe Indie Hacker Podcast with Fexingo · on B2B SaaS83 / 100
  • Chris Tottman, Founding Partner @ Notion CapitalVenture Passport · on B2B SaaS83 / 100

More from SaaS Backwards

All episodes →
  • Ep. 199 - What AI Taught One Founder About the Future of SaaS79 / 100
  • Ep. 198 - How to Make Your SaaS Company More Fundable94 / 100
  • Ep. 197 - The SaaS Retention Problem Starts Before the Customer Signs75 / 100
  • Ep. 196 - The SaaS Opportunity Hidden Inside Services79 / 100
  • Ep. 195 - Why Code No Longer Drives SaaS Value in the AI Era89 / 100
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