
RevOps 500 · 2026-04-02 · 43 min
Jessica Crosby shares her candid experience with a major email marketing mistake involving 400,000 contacts and how she managed the fallout, learned from it, and applied those lessons to her leadership and growth in marketing and sales. Key Topics Handling large-scale email mistakes Leadership and accountability in crisis Lessons learned from marketing errors Takeaways Own your mistakes openly and transparently. Have a solution-focused mindset when addressing errors. Build a culture of support and learning from mistakes. Use mistakes as opportunities for growth and trust-building. Jessica Crosby LinkedIn Monarch Linkedin Sajeel Qureshi's LinkedIn Computan's LinkedIn