Reel Talk: The Customer Insights Show · 2023-04-28 · 34 min
We discussed the empathy gap before on “Reel Talk.” And it’s good to know that empathy can be in short supply, but how do we close the gap and become an empathetic researcher? To discuss that topic, we are joined by Reggie Murphy , senior director, UX research at Zendesk , who has been an empathetic researcher for two decades. Human Connection: Why Customer Empathy Matters
124: Why a Connected Insights Team Can Propel Your Business to Success - a chat with Ryan Jenkins79 / 100
123: Get Ahead of the Competition with a Customer-Led Strategy: Here's How! A chat with Georgiana Laudi 
122: Goodbye Inefficiencies: Shortening the process with consumer insights - a chat with Karen Kraft of Johnsonville
120: Realizing the Importance of Customer-Centricity to the Bottom Line - a chat with Diane Haluszka of PVH
119: How Consumer Insights Drives Strategy at MANSCAPED - a chat with Monica Aguilo