Quality Time With MoreSteam · 2026-05-12 · 54 min
Known worldwide as an expert in strategy and operational excellence, Billy Ray Taylor is the CEO and president of LinkedXL, chairman of the board of AME, and the author of The Winning Link. Before founding LinkedXL, Billy served as a global operations leader at Goodyear Tire & Rubber Company, where he led major manufacturing turnarounds and helped drive significant performance improvements and profits. On this episode of Quality Time with MoreSteam, you will learn why Billy Ray Taylor is also one of the most engaging and entertaining speakers in the world of continuous improvement. Billy and host Dan Swartwout talk about what it actually takes to lead a transformation. Most leaders earn the technical right to change. They have the title, the tools, and the training. But according to Billy, the cultural right is what actually moves people. And you don't get the cultural right to change from a PowerPoint presentation. You have to earn it. Billy also makes a distinction that resonated with Dan (and will resonate with you, too). Everyone talks about KPIs. Billy Ray's company also focuses on KPAs, which stands for Key Performance Actions.
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