Out of the Hourglass · 2025-04-15 · 42 min
Whether it be a tough conversation you need to have with an employee or need to de-escalate an issue or job gone awry with a customer, we are unlocking the tools to better prepare ourselves for the dynamic of crucial conversations. With a passion for this topic, NCG Sr. Business Coach Colin is here to share key points from “ Crucial Conversations: Tools for Talking when the Stakes are High ” with practical application to the relationships and conflicts we often encounter.
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