Navigating the Customer Experience · 2026-05-26 · 12 min
Send us Fan Mail 10 Years, 272 Episodes, and a Lifetime of Lessons: A Mother-Daughter Conversation This episode is unlike any other in the 272-episode history of Navigating the Customer Experience. To celebrate 10 years of podcasting, host Yanique Grant invited her daughter Summer to turn the tables, Summer takes the microphone and interviews her mom about the journey, the hard lessons, and what the next decade holds. It's personal, honest, and deeply human. What You'll Hear in This Episode Yanique shares why she launched the podcast in May 2016 not because podcasting was trending, but because she was genuinely passionate about customer experience and saw a free platform to
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