Mental Selling: The Sales Performance Podcast · 2026-05-14 · 24 min
Compliance programs can check every box, but they cannot guarantee that people will do the right thing under pressure. This is part 1 of a two-part series adapted from a previously recorded webinar, where Jack Haworth , financial services executive and bank compliance consultant with over 25 years of experience, explores why the gap between compliance knowledge and ethical behavior is one of the most pressing and underappreciated challenges in banking today. He explores where compliance programs tend to break down, from treating training as a finish line to keeping compliance siloed away from sales strategy, while making the case that the institutions getting it right are the ones where culture and compliance are inseparable. His conversation with Hayley Parr gets to the heart of what it actually takes to close the gap between what organizations say they stand for and what their frontline teams do in real moments with real customers. This episode looks at the tension many banking leaders are feeling right now. On one hand, there are robust training programs, updated policies, and completed audits.
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