Managed Chaos Podcast · 2026-07-22 · 13 min
Life is too short for a business that makes you feel average. In episode three of this four-part series, Katrina Purcell sits down again with ops strategist Faith Morris - mom of two and co-owner of a masonry business - to talk about what it really takes to build operations that survive contact with real life, not just look good on paper. Faith breaks down her four-step process for recognizing and building around your limits, why she rebuilt her entire client calendar around two non-negotiable days a week, and why any new operational system deserves a full six months before you decide whether to keep it. She and Katrina also dig into how to start SOPs without overcomplicating them (hint: record while you work, not separately), and how a custom GPT trained on your own decision-making can keep your team moving even when you're offline. The takeaway: SOPs aren't set in stone. Reevaluate them, let them evolve, and don't be afraid to just get started. Follow and subscribe so you don't miss the final episode in this series.
S3 Ep 30 HR Meets Design Thinking76 / 100S3 Ep 24 The Kidnap Test: Is Your Business Actually Sellable?71 / 100S3 Ep 29 The Strength-Based StartupS3 Ep 28 The Hiring TrapS3 Ep 26 The Graveyard of Half-Finished Projects