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I need to understand our employees.... but what is the best way to REALLY do this?

MAD Leaders Podcast · 2026-03-02 · 29 min

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Episode notes

Our podcast guest today, Charles Alberts, Global Head of Wellbeing and People Experience at law firm Clifford Chance, tells us why his answer to this question is reverse mentoring. In this episode he explains, alongside his mentor Giulia, why reverse mentoring has been such a powerful experience for both of them, which has built their empathy and understanding of one another 'hugely'. In fact, it even gets quite emotional at times! If you've ever been curious about reverse mentoring, then this episode could be the nudge you need. Charles now describes it as one of the "genuine joys" of his career and it's clear how much he learnt from the experience which has helped him in his job.

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