LEAP Listens · 2026-05-11 · 27 min
In this episode of LEAP Listens, Sara and Roger are joined by communications and change specialist Howard Krais to challenge one of the workplace’s biggest assumptions: that employee engagement scores actually tell us anything useful. Drawing on decades of experience in internal communications and organisational change, Howard explains why leaders obsess over metrics that rarely lead to action, and why trust is the thing organisations should really be measuring. From survey fatigue to people-centred change, Howard shares a more practical approach to listening at work, one built on transparency, follow-through and making employees feel genuinely heard. The conversation explores why most surveys fail to drive meaningful change, how organisations can close the feedback loop properly, and why listening is becoming one of the most important leadership skills in modern business. LEAP Listens is
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