Last2First Podcast · 2026-05-19 · 1h 3m
What does it take to grow a family-run logistics business from just a handful of drivers to nearly 2,000 across the U.S. and Canada? In this episode of Last2First, Jason Burns sits down with Michael Frankel, President of Sir Lancelot Courier & Delivery and COO of PDX, for a conversation packed with real operator insights, lessons learned, and plenty of laughs. Michael shares his journey from working in nursing home administration (yes, really ) to helping build one of the most respected delivery operations in the industry. In this episode: How PDX scaled from 6 drivers to nearly 2,000 The power of customer service in building long-term growth Dedicated driver models vs. on-demand delivery How technology and automation are changing logistics Why final mile operators should rethink insurance and risk management Captive insurance explained in plain English The future of robotics, AI, and delivery automation How family businesses can compete in a changing industry This episode is equal parts strategy, storytelling, and straight-up operator talk. If you're in logistics, final mile, courier, transportation, or supply chain - this one is for you.
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