Keeping Documentation Simple is Hardest but the Best Strategy: Oana Turnea - Knowledgebase Ninjas

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Episode notes

In this episode of Knowledge Base Ninjas podcast, Gowri catches up with Oana Turnea, a Technical Program Manager at Microsoft, to talk about creating and managing documentation systems at scale. Oana began her career as a helpdesk analyst and gradually moved towards information management. She says that from when she began working, she had a genuine passion for helping people better understand information. Her drive to improve existing content, combined with her background in linguistics and literature, led her towards knowledge management. Speaking about how teams access and manage knowledge in large organizations, Oana says documentation, internal or public, has to be kept simple - simple formatting, structuring, language, and easy access. She also highlights the importance of clear ownership and reliable internal tools to ensure teams work with current information. The episode also explores the role of AI in documentation workflows. While AI has impacted how documentation is created and maintained, Oana stresses the importance of keeping humans in the loop to ensure accuracy and consistency. Thank you for tuning in!

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