Knowledgebase Ninjas · 2025-09-16 · 22 min
In this episode of the Knowledge Base Ninjas podcast, Marco Spinello, Senior Technical Writer at Booking.com, talks about what it really means to keep documentation well-organized and manageable. He shares why docs should reflect the audience’s mental model, how collaboration shapes structure, and the signals that reveal when content starts slipping into chaos. Marco also introduces creative ways his team keeps contributors engaged and explains how different processes can prevent docs from becoming unmanageable again. From AI experiments to unexpected touches of documentation humour, he brings a refreshing perspective to how documentation can evolve and stay relevant. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - to start your free trial
Other episodes covering the same guests and topics, from across The B2B Podcast Index.
AI As Your Writing PartnerThe Future of Work · on Technical writing64 / 100
Product Ops: The 4 Foundations of Strategic PartnershipProduct Team Success · on Documentation46 / 100
The Design Documentation No One Asks For (But Everyone Needs)Product Management Tech Brief By HackerNoon · on Documentation
Spreadsheets rule the world 📊 David Lyford-Smith, Spreadsheet WarriorsGet Together · on Documentation
From Python to Technical Writing: A Cloud-Native Documentation Journey with Michael Uzukwu62 / 100
Will AI Replace Technical Writers? The Future of Docs with Steev Kundukulangara75 / 100
Technical Writing Leadership in the Age of AI - with Ramesh Aiyyangar, TechWritePro59 / 100
From Developer to Tech Writer: How AI, Empathy & Localization Shape Modern Documentation51 / 100
Role of Cybersecurity Documentation: Beyond Compliance with Abhishek Sahoo42 / 100