Evolving Docs Beyond PDFs: A Chat with Holli Hamilton, Corero Network Security

Episode notes

In this episode of the Knowledge Base Ninjas podcast, Holli Hamilton, Senior Technical Writer at Corero Network Security, shares how technical content is changing. She explains that PDFs are fading but still useful for deep technical details. Different users need different formats like videos, quick blurbs, in-app help, or detailed docs. She also talks about the challenges in meeting users' needs and giving answers in the right place at the right time. Looking ahead, Holli sees AI and video playing as a bigger role and says that there will always be a need for detailed sources to back up quick answers. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - to start your free trial

• Technical Writing Leadership in the Age of AI - with Ramesh Aiyyangar, TechWritePro59 / 100
• From Developer to Tech Writer: How AI, Empathy & Localization Shape Modern Documentation51 / 100
• Role of Cybersecurity Documentation: Beyond Compliance with Abhishek Sahoo42 / 100
• No One Wants to Submit a Ticket: Role of Documentation with Rachel Johnson, Ripple
• Building Down-to-Earth Documentation: Lessons from Cody Deitz