Insights as a Service · 2023-09-10 · 56 min
In this episode of Insights as a Service, Brendan is joined by Dean Ellis, recruitment manager at Beaumont People. From global Insights to local benefits, they delve into the latest developments in technology recruitment. Explore market trends, talk about security and career progression in smaller MSPs, tackle salary inflation, and gain insights on employee retention, skills assessment, and customer support. They also discuss the concept of functional roles in tech and how to make the four-day work week work in your business. Chapters: 00:00:00 - The Pitfalls of Chasing a Higher Paycheck 00:04:55 - Salary Increases for Software Engineers 00:09:39 - The Security Perception in Smaller MSPs 00:14:24 - Promoting Unskilled Employees in MSPs 00:19:09 - The Importance of Company Culture 00:23:53 - The Impact of Offshoring on the Technology Sector in Australia 00:28:31 - Specialization and Offshoring in the Tech Industry 00:33:11 - Implementing a Four-Day WorkWeek 00:37:48 - Ensuring Customer Satisfaction and Productivity 00:42:30 - Measuring and Increasing Direction 00:46:57 - Effective Communication with Customers 00:51:37 - Value-Added Service and Building Sticky Relationships
63 - MSP Marketing Masterclass75 / 10061 - The ideal sales team structure60 - Profit in Pursuit of Purpose59 - Building a trans-Tasman business58 - AI's Impact on Telcos, MSPs, and Customer Service