Why Your Employees Won't Tell You The Truth (And How To Fix It) with Maureen Brown

Episode notes

Maureen Brown joins the HRchat Podcast to reveal why employee voice isn't just another corporate buzzword—it's the untapped resource transforming workplace culture and employer branding across industries. As founder of Sullivan Brown Resourcing Partners and MySay, Maureen brings 16+ years of recruitment expertise to this conversation about why companies struggle to truly hear their employees. We dive deep into the disconnect between conducting engagement surveys and implementing genuine listening strategies. Maureen explains why even well-intentioned HR teams and managers often can't hear feedback without bias, and how independent partners create the psychological safety essential for honest communication. "People want to feel heard," Maureen emphasizes, "and I don't know how heard you feel when you've filled in an online survey." The conversation with Bill Banham reveals a fascinating post-pandemic shift in workplace dynamics. While pre-COVID exit interviews often contained negative feedback about direct managers, today's employees express positive sentiments about their managers while directing frustration toward leadership teams.