AI Without Leaving People Behind with Valerie Capers Workman

Episode notes

What does it take to scale technology without leaving your people behind? Bill Banham sits down with Valerie Capers Workman - CHRO at Empower Pharmacy and author of Quantum Progression - to unpack the real playbook for building an AI-enabled workforce that is faster, fairer, and future-ready. Valerie makes a clear case: human AI collaboration works when employees know exactly what to use and why it matters. Vague tool choices and unspoken fears, says Valerie, stall adoption and deepen inequity. She lays out how HR can design mandatory learning that raises the floor, surfaces slow adopters, and creates a shared language around safety, compliance, and culture. From regulated pharma to fast-moving tech, the goal is the same - pair people and systems so trust, speed, and quality rise together. We also challenge conventional views of the CHRO role. Valerie argues the seat is now a tech role, not at the expense of empathy, but in service of scalable systems and competitive advantage. She explains how to partner with CIOs, teach search firms to screen for AI-capable executives, and rewrite job descriptions around AI fluency.

Related episodes across the Index

Other episodes covering the same guests and topics, from across The B2B Podcast Index.

• Culture Drives Performance. Here's the Framework.High Octane Leadership · on Employee engagement84 / 100
• In PRAISE of the OFFICE! with Dr. Peter Cappilla & Ranya NehmehLeadership BITES · on Employee engagement82 / 100
• How to Retain Top Talent with Just 15 Minutes a WeekVoice Activated: Tuning Employee Insights At Work · on Employee engagement82 / 100
• Transforming Learning and Development with Marty BairdShocking Profit Podcast · on Employee engagement79 / 100
• The Culture You Lead Is the Culture You CreateConsulting from the Couch · on Employee engagement75 / 100
• How to manage the priorities between the executive team and the investorThe Private Equity Podcast, by Raw Selection · on Employee engagement72 / 100

• Workplace Wellbeing and Evidence-Based Hiring with Dr. Paul Jones60 / 100
• Dashboards Are Dead with Ankita Poddar74 / 100
• How To Personalize Employee Support Across Every Life Stage with Chris Locke67 / 100
• Modernizing HR Without Losing Trust with John Kennedy47 / 100
• Adaptability is the New Currency of Work with Dallas Counts56 / 100