Hoteliers’ Voice · 2026-06-25 · 31 min
ROI in staff roundtable kent edition Interview with James McComas - GM, Champneys Eastwell Manor Another agile year unfolding Predicting demand Clashing of brands and audiences Why working together is needed in Kent Partner - HOSPA - Janel Clark, Succeeding at people Professional development, keeping hospitality a people business, making a career from a service industry. What courses are there? What level of experience is needed? How are learners supported? POV - Nicola Phillips - Hospitality Action - How to support staff emotionally What are the concerns of hospitality workers? What type of management and support network is needed? Where does Hospitality Action come in? Engaging in schools and colleges In this episode of the ROI in Staff roundtable (Kent Edition), we dive into the critical intersection of modern hospitality management, regional collaboration, and staff well-being. We begin with James McComas, GM at Champneys Eastwell Manor, who unpacks the realities of an "agile" year in the industry.
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