Hotel Tech Insider · 2024-11-04 · 32 min
What if the key to enhancing your hotel’s guest experience lies not just in technology, but in empowering your staff? In this episode, Kariana Fiskvik, Senior Vice President of Technology at Strawberry, reveals how focusing on employee support can revolutionize the hospitality industry. Key Takeaways: Discover how Strawberry is leveraging generative AI to streamline employee training and enhance operational efficiency, ultimately improving guest interactions. Learn why prioritizing staff well-being and training can lead to a more authentic and engaging guest experience, challenging the conventional focus on customer journey alone. Explore the innovative partnership between Strawberry and Norwegian Air, which aims to consolidate loyalty points and create a seamless experience for travelers.
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