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Index/HR/Hotel Soprana: A Year in Hotel Life
Hotel Soprana: A Year in Hotel Life artwork

Why “More Training” Doesn’t Improve Service Standards

Hotel Soprana: A Year in Hotel Life · 2026-01-16 · 21 min

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Episode notes

Great service starts long before the first guest arrives.In this episode of the Hotel Soprana Podcast, ‪@DianaSoprana‬ and Karlis Vilbers explore why hiring the right people and training them properly is the foundation of consistent hospitality standards - and why many in-house training efforts fail to deliver real change.Would like to reach out to us? Send us an email podcast@soprana.no.

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