Hotel Soprana: A Year in Hotel Life · 2025-05-01 · 15 min
How should hotels handle guest complaints? In our first live episode, we talk real-life stories, emotional check-outs, and why the goodbye is just as important as the welcome . Discover practical tips on communication, feedback, and creating memorable guest experiences. “Exit is the start of a new welcome.” Would like to suggest a topic? Reach out to podcast@soprana.no .
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Why “More Training” Doesn’t Improve Service Standards
Training your hospitality team - expenses or an investment?Season 2, Episode 2 - Hospitality Recruitment in Germany