Empowering Employers & Employees: Maximizing Virtual Care Benefits

Episode notes

In this insightful episode of "Healthcare on the Rocks: Employee Benefits with a Twist," Lauren Gums, Executive Vice President of Clinic Services at Transcarent , shares her expertise on the rapidly evolving world of telehealth and virtual care. With over 20 years of healthcare leadership experience, Lauren offers valuable perspectives on how these technologies are reshaping consumer expectations and transforming healthcare delivery. Throughout the episode, Lauren highlights the growing importance of convenience and accessibility in modern healthcare, noting that "90 percent of the U.S. population [has] smartphones, and of those smartphone users, 96 percent prefer text." She explains how telehealth platforms like Transcarent are meeting these expectations by providing "urgency and accuracy" in care delivery. The discussion covers a wide range of topics, including the sustainability of virtual care models, the revolutionary role of AI in healthcare, and crucial factors employers should consider when evaluating telehealth programs.

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