DevEx Is About Making the Car Faster, Not the Driver

Episode notes

"Let’s not worry about how fast somebody can run. Let’s assume that they will be fast if they’re in a rocket." In this episode of The Hangar DX podcast, Shahab Malik, DevEx UX Researcher at JP Morgan Chase, discusses researching developers' needs and pain points in a 70,000-engineer organization and advocates for an enablement approach to developer productivity metrics. Chapters 00:00 Introduction to Developer Experience and UX Research 01:59 The Role of UX Research in Developer Experience 05:21 Methodologies in UX Research 10:08 Understanding Developer Needs and Pain Points 13:59 Metrics and Measuring Developer Productivity 20:52 The Importance of System Metrics vs. Individual Metrics 27:40 Communicating Developer Experience to Leadership 32:43 The Impact of AI on Developer Experience About Shahab Malik Shahab Malik is a UX Researcher at JPMorgan Chase, where he focuses on Developer Experience (DevEx) within the firm’s Internal Developer Platform (IDP). With a PhD in cultural anthropology, Shahab brings both qualitative and quantitative methods to studying human behavior in complex technical environments.

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