Growth Decoded · 2022-10-13 · 46 min
Can community building and chatbots lead your company to faster growth? You’ve probably seen those chat buttons at the bottom of many websites, but is it the right move for your website? Will a community around your product or service help you create a better customer experience? Find out in this new episode of Growth Decoded, where we chat with Sara Pion, an expert in chatbots and community-led growth. She’s also the co-host of a podcast called Self-Control and Cheese. You’ll learn: Why a community can be the “moat” for your product How to build community with new customers Where to start with chatbots and testing best practices How to add the human element to your customer experience
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