Getting to Aha! with Darshan Mehta · 2025-08-22 · 39 min
In this episode of Getting to Aha! , host Darshan Mehta talks again with bestselling author and customer experience expert Joseph Michelli, this time about blending technology with genuine human connection. Drawing from his latest book All Business is Personal , Michelli shares strategies for balancing digital convenience with emotional intelligence, avoiding common mistakes in customer engagement, and creating cultures that prioritise authentic relationships. From Mercedes-Benz to One Medical, learn how leading brands enhance loyalty, boost lifetime value, and humanise business in an AI-driven world. Joseph Michelli is an American psychologist, organizational consultant, and globally sought-after speaker renowned for his expertise in customer experience and business relationships. A New York Times #1 bestselling author of multiple titles, including The Starbucks Experience and Driven to Delight , he helps leaders design loyalty-building, human-centred experiences. With a Ph.D.
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