Gaule's Question Time · 2026-04-25 · 25 min
What does AI change for leaders, teams and service models? In this conversation, Andrew Gaule speaks with Cilla McKay about AI as a leadership and change challenge, not just a technology decision. They explore North Star thinking, human centred design, AI literacy, psychological safety and how to redesign work around human and AI collaboration. Chapters 00:00 Introduction and Cilla’s background 01:34 Leadership, change and organisational context 03:41 How AI transformation is showing up 06:18 North Star, purpose and process redesign 09:02 AI literacy and executive understanding 13:12 Human and AI collaboration 16:04 Practical use cases and value creation 19:57 What leaders should focus on next 24:08 Final message: curiosity as advantage If you are leading AI strategy or implementation,
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