Gaule's Question Time · 2026-04-20 · 28 min
What does practical AI implementation actually look like inside a business? In this episode, Andrew Gaule speaks with Jamie Claret about how AI adoption is changing, why digital transformation often stalls, and where intelligent automation is already delivering measurable value. The conversation covers operational use cases, adoption barriers, business model implications and what leaders need to do differently if they want results. Chapters 00:00 Introduction and Jamie’s background 02:00 How AI adoption has evolved 04:30 Why digital transformation often underdelivers 07:00 Bottom-up adoption and frontline engagement 08:30 Real AI use cases in care and manufacturing 13:10 Customer-facing AI and where firms are cautious 15:25 AI and changing business models 21:10 How to measure value and productivity 24:20 People, blockers and implementation lessons If you are leading AI strategy or implementation,
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