Front Desk Goddess Diaries · 2025-08-04 · 20 min
Episode Summary: If you’ve ever heard a patient say, “I’ll wait to see what my insurance covers,” and felt your soul deflate a little - you’re not alone. But here’s the truth: insurance isn’t the reason most patients say no. In this episode, I dig deep into the dental insurance myth that’s holding teams back and killing case acceptance. I'll build a data-driven case for why leading with insurance talk needs to stop. I promise not to leave you hanging! I'll show you how to reframe the conversation with connection, value, and trust - because patients say yes to what they understand and believe in, not what their plan dictates. Resources - How to Handle the 'I' Word Is Dental Insurance Really Insurance? Quick Stats and Data Sources from the Episode: 87% of Americans have dental insurance (NADP) Only 9% use their full annual benefit (Bento) 24 - 34% of Medicaid adults utilize covered dental services (CareQuest) 40 - 44% of Medicaid-covered children get a dental visit yearly (KFF) Here's the post on Instagram that inspired this episode from Dr. Brady Smith Upcoming Events Want to connect in person?
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