Facilitation Lab Podcast · 2026-06-04 · 42 min
In the inaugural episode of New Friction, host Douglas Ferguson and Erik Skogsberg explore how AI has shifted organizational friction from execution to decision-making and alignment. While AI accelerates production, it magnifies existing dysfunctions when teams lack collaborative habits. They introduce the concept of "multiplayer AI" - moving beyond individual productivity gains toward team-level collaboration. The conversation emphasizes that facilitation, judgment, and organizational health are now the critical differentiators. Practical takeaways include assessing whether your organization operates in "single player" or "multiplayer" AI mode and intentionally slowing down at key decision points to maximize human impact.
Why AI Transformation Is About Alignment, Not Tools80 / 100
New Friction 2: What Higher Education Knows About AI That Industry Doesn't
New Friction 0: A new series from Douglas FergusonEpisode 174: The Greatest Secrets to Engaging Facilitation: Unlocking Team PotentialEpisode 173: How Can Authenticity Transform Facilitation and Workplace Culture?