Facilitation Lab Podcast · 2026-05-07 · 4 min
New Friction is a podcast from Douglas Ferguson on the real organizational challenges of AI transformation. AI made execution almost free but most organizations are still stuck. Not because the technology doesn't work, but because the people problems got harder: decision-making, governance, and trust friction. Each episode features practitioners navigating AI change at ambitious organizations - what broke, what they tried, and what actually worked. We explore the shift from building to deciding, the 4x perception gap between leaders and the workforce, multiplayer AI organizations, and how the next generation learns judgment. Episode 1 drops May 26, 2026.
Why AI Transformation Is About Alignment, Not Tools80 / 100
New Friction 2: What Higher Education Knows About AI That Industry Doesn't
New Friction 1: Is AI Really Eliminating Friction?Episode 174: The Greatest Secrets to Engaging Facilitation: Unlocking Team PotentialEpisode 173: How Can Authenticity Transform Facilitation and Workplace Culture?