eCom@One with Richard Hill · 2026-06-01 · 32 min
“What could’ve been a five-minute conversation with a human has now taken 30 minutes and made me angry.” In this episode of eCom@One with Richard Hill, the spotlight turns to AI’s real-world impact on the eCommerce landscape. Richard hands the reins to Kieran Wright and Damian Duke, who dive deep into where AI genuinely adds value beyond the hype. Listen in as they discuss how AI is speeding up processes, enhancing research and strategy, and revolutionising workflows, while also exploring its limitations, ethical considerations and the irreplaceable role of human insight. Whether you want to refine your operations, improve content, or simply make smarter decisions about AI tools, this episode is packed with practical advice and candid opinions, helping you cut through the noise and harness AI where it matters most. And remember “The trick is: I actually don’t know what I’m talking about, but if I say it in this tone of voice…” We’re joking, kind of! Hit subscribe, and let’s get started!
E229: Helen Lord - From Dragon’s Den to Marketplace Leader Helen Lord Explains Sustainable Retail61 / 100E227: Alexandra Stephens & Eleasha Reay - Achieving eCommerce Growth Through Smarter PPC: Expert Insights on Campaign Structure and FeedsE226: Michael Duxbury - Balancing AI Automation and Human Creativity in Email and CRME225: John Brolly - Futureproof Your eCommerce Store: AI Innovations, Data Feeds,and Personalisation TipsE224: Sophie Penny - Is Email Marketing Dead? AI, Segmentation and Revenue Tips for eCommerce Success