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Can AI Fix ER Wait Times?

Disruptors · 2026-06-23 · 27 min

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Episode notes

Canada’s national AI strategy puts healthcare on centre stage - and for good reason. If you ask Canadians about the healthcare system, many will say they value it deeply, but that they are frustrated by wait times. In this episode of Disruptors, John Stackhouse looks at what we need to do to make artificial intelligence move the needle for wait times and quality of care. Mara Lederman, co-founder and COO of Signal 1, explains the pressure inside hospitals: rising demand, constrained supply, long waits, and digital systems that often record care without helping the system move faster. She points to practical AI uses already emerging, including AI agents that call patients before procedures, reduce cancelled appointments and protect scarce clinical capacity. Dr. Amol Verma and Dr. Fahad Razak of Unity Health Toronto take the conversation to the national level. Their work on VITAL - a health data platform - is aimed at connecting more than 160 hospitals across Canada. The promise is larger than one AI tool: better clinical trials, safer AI validation, more Canadian data, stronger governance and a healthcare system that can learn in near-real time.

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