When AI Gives the Wrong Answer: Optimizing Customer Experience

Episode notes

Welcome to this week's episode of Disambiguation ! Join host Michael Fauscette as he dives into the world of artificial intelligence, generative AI, and business automation with expert Anuj Shah, founder and CEO of Averas AI. In this episode titled "When AI Gives the Wrong Answer: Optimizing the Customer Experience," Anuj shares his extensive experience at the intersection of customer service and emerging technology, particularly in highly regulated environments like financial services. He discusses the critical importance of data quality and knowledge management in AI implementations, especially when deploying autonomous agents.

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