
Digital Velocity · 2026-06-08 · 32 min
579 agency leaders were asked what they need to do to succeed. The answers were clear. Then they were asked if they're doing it. 83% aren't. Brian Gerstner, president of White Label IQ and co-founder of Agency Core, sits down with host Erik Martinez to unpack what the Agency Core 2026 research found when it studied the gap between knowing and doing across small and mid-sized agencies. As Brian puts it: "there was very clear understanding of what needs to be done. And when we ask people, what are you doing? massive gap" The research identified three mindsets shaping the industry right now. One group is pulling ahead. The other two are either moving fast without a clear destination or stuck and overwhelmed. The difference between them is not what they know. Brian has a specific prescription for every agency still stuck in that gap, and it starts with something most agency leaders have been putting off.