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Customer Success Talks

CSM Quick Lesson: Master SPICE Model for Client Conversations with Andrea Rijna

Customer Success Talks · 2026-04-29 · 12 min

Episode notes

In today's CSM Quick Lesson with Andrea Rijna Understanding the SPICE model can transform client conversations. This customer-centric approach builds rapport and ensures solutions are tailored to real needs, making clients more receptive to your recommendations. You can find the full conversation below: YouTube - Spotify - Linkedin: Andrea Rijna- Bayron Toruno -

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CSM Quick Lesson: Master SPICE Model for Client Conversations with Andrea Rijna - Customer Success Talks | The B2B Podcast Index