Asking for the Adoption Plan That Sealed the Deal - Change management - Closing the Deal with Fexingo

Topics in this episode

Change management sales tactics adoption plan implementation strategy internal buy-in

Episode notes

In episode 141 of Closing the Deal, Lucas and Luna explore a powerful sales tactic that goes beyond features and pricing: asking the buyer to map their internal adoption plan. They tell the story of Sarah, a rep at a mid-market SaaS company who was up against a competitor with a cheaper, more feature-rich product. Instead of fighting on price, Sarah asked the buyer's project sponsor to walk her through exactly how the solution would be rolled out across departments - who would champion it, what training would be needed, and where resistance might come from. That conversation uncovered a key stakeholder who had been left out of the process and who had the power to kill the deal. By getting that stakeholder on board early and adjusting the proposal to include a pilot in their division, Sarah won a three-year contract at full price. The episode breaks down why adoption planning reveals hidden objections, builds internal buy-in, and reduces implementation risk - and how any rep can add this question to their discovery toolkit.

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