CELab: The Customer Education Lab · 2026-07-21 · 1h 7m
In this kickoff to Season 8 of the CELab podcast, host Dave Derington sits down with Anya Eydman to explore a provocative idea: our biggest AI problem in Customer Education isn’t a skills gap or a technology gap - it’s a belief gap . Anya draws on her background in corporate finance, small business and startup operations, coaching, municipal and nonprofit work, and energy/civic tech to show how AI is becoming a new learning style and a genuine learning partner , not just another productivity tool. Anya connects the dots between AI, underserved communities, workforce shifts, and what it means to design learning experiences that people actually want to engage with. Across the conversation, they unpack the role of prompt engineering as a core literacy , not just a niche technical skill, and examine how AI can level the playing field while also exposing new inequities. Anya shares how she’s using AI with interns, cities, and universities (including a forthcoming “AI Without Hype” course at Vassar College) to build trust infrastructure , redesign workflows, and bring more people into complex conversations about energy, affordability, and technology.
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